Help
Shipping
Where the law allows, Smoke Depot ships with age verification. Some destinations we simply can’t serve.
21+ adult signature / age check on delivery where required.
We don’t ship to places that ban the products in your cart.
Processing is typically 1–3 business days after the order is confirmed.
Where we ship
We ship inside jurisdictions where these products are legal to send. If a state, city, or carrier blocks the SKU, we’ll cancel that line and refund it.
Timing
In-stock orders usually leave within 1–3 business days. Carrier transit is extra. Weather, holidays, and ID checks can add time — we don’t control the last mile.
Lost or damaged
Photograph the box and contents and contact us within 48 hours of delivery. We’ll file with the carrier when that’s the right next step.
Yes — visit the shop. Pickup avoids shipping restrictions and lets us check ID in person.