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Frequently asked questions
Straight answers from Smoke Depot — hours, ID, stock, and what we can (and can’t) do.
21+ with valid photo ID at the door. No exceptions.
Walk-ins welcome. Message ahead if you need a specific device.
Opened e-liquid and used hardware can’t be returned.
Do I need an ID?
Yes. We check 21+ photo ID on every visit. If we can’t verify age, we can’t complete the sale — online or in store.
Can I return a disposable or bottle I’ve opened?
No. Opened consumables and used devices aren’t returnable for health and safety reasons. Unopened, unused items may be exchanged within 7 days with a receipt — ask in store.
Do you hold product?
We can often hold a device for the same day if you call or message first. Popular disposables move fast; we won’t promise stock we don’t have.
See the Visit page for current hours. Holiday hours can change — the store is the source of truth.